Privacy policy

This Privacy Policy describes how Matching Tee by PuffinCraft collects, uses, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number, if provided
  • Order details
  • Custom text, names, dates, photos, or personalization details submitted with your order
  • Customer service messages
  • Device, browser, and website usage information
  • Payment-related information processed securely through our payment providers

We do not store your full credit card information on our website.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Create personalized and custom products
  • Ship your items
  • Send order confirmations and tracking updates
  • Provide customer support
  • Respond to questions or order issues
  • Prevent fraud and protect our business
  • Improve our website, products, and customer experience
  • Send marketing emails only if you choose to receive them

Custom Photos and Personalization Details

If you upload photos, names, dates, text, or other custom details, we use that information only to create and fulfill your order, provide customer support, or resolve order-related issues.

Please do not upload or submit any content that you do not have the right to use.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Production and fulfillment partners
  • Website hosting and e-commerce platforms
  • Email and customer support tools
  • Analytics and advertising tools, where applicable

We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to help the site function, remember preferences, analyze traffic, improve performance, and support advertising or marketing efforts.

You may disable cookies in your browser settings, but some parts of the website may not work properly without them.

Data Retention

We keep order and customer information for as long as necessary to complete orders, provide support, meet legal or tax obligations, prevent fraud, and maintain business records.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of marketing emails at any time by using the unsubscribe link in our emails.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website contact form or customer support email.

Matching Tee by PuffinCraft
Stafford, Texas, USA