Nothing we sell is sitting on a shelf. Every shirt, ornament, stocking and mug is made after you order it, with the names, dates and details you typed in. Here is what happens between your click and your doorstep.
1. You design it
You choose a design, then pick the garment, size and color for each person and type in your personalization. The live preview shows your text on the product as you go, so you can check spelling and placement before anything is made.
Tip: read every name out loud before you add to cart. We produce exactly what is submitted, so a typo on screen becomes a typo on the shirt.
2. We prepare your order
When your order comes in, our team in Stafford, Texas prepares each item individually from your personalization details — the style, size and color you chose, plus your text, dates or uploaded photo.
3. We make it
Your design is printed or embroidered onto quality blanks, depending on the product. Shirts and most apparel are printed; stockings and many aprons and hoodies are embroidered. Because each piece is made one at a time, a family order can include a different name, size and color on every item.
4. We check it
Before anything is packed, each order is inspected for print quality and matched against the details you submitted, then packed and prepared for the carrier.
5. We ship it
Most orders are made and handed to the carrier within 1–2 business days. You will get a tracking number by email as soon as your order ships, and delivery usually takes 2–6 business days depending on where you live. See our shipping policy for regional estimates and this year's Christmas order-by dates.
If something goes wrong
We are careful, but if your order arrives damaged, defective or different from what you ordered, email us within 7 days of delivery with your order number and a photo. If it was our mistake, we will reprint, replace or refund it. That is our promise.