Ordering something personalized takes a little trust. You are putting names, dates and memories into our hands, often for a trip or a holiday that will not move. Here is what we promise in return — plainly, without the fine print hiding the important parts.
You see it before you buy it
Every design can be personalized in our live customizer. You see your names and text on the product before it goes in your cart, so there are no surprises about what you ordered.
It is made just for you
Every piece is made to order by our team in Stafford, Texas. Nothing is mass-produced or pulled from a warehouse — your order is prepared individually from the details you submit.
It ships fast
Most orders are made and handed to the carrier within 1–2 business days, and standard shipping is free on orders over $69.99. During busy seasons we publish realistic order-by dates instead of promises we cannot keep.
If we get it wrong, we make it right
If your order arrives damaged, defective or different from what you ordered, email info@matchingtee.com within 7 days of delivery with your order number and a photo. If the problem came from our production or fulfillment, we will offer a reprint, replacement, store credit or refund. For approved claims, you usually do not need to send anything back.
We answer quickly
Real questions deserve real answers. Our team reviews every message and usually replies within 12 hours.
Your details stay private
We use your information to make and ship your order and to support you — and we do not sell your personal information. Read our privacy policy for the details.
What we cannot promise
Because everything is personalized, we cannot accept returns for a wrong size, color or text chosen at checkout, or a change of mind. That is why we show you a preview and ask you to double-check spelling before you order. Our returns policy explains exactly what is and is not covered.