This Privacy Policy describes how PuffinCraft LLC (registered seat: 30 N Gould St, STE R, Sheridan, WY 82801, USA) collects, uses and protects your personal information when you visit our website, place an order, contact us or interact with our store. By using our website, you agree to the practices described in this Privacy Policy.
Information we collect
We may collect the following information when you use our website or place an order:
- Name
- Email address
- Shipping address
- Billing information
- Phone number, if provided
- Order details
- Custom text, names, dates, photos or personalization details submitted with your order
- Customer service messages
- Device, browser and website usage information
- Payment-related information processed securely through our payment providers
We do not store your full credit card information on our website.
How we use your information
We use your information to:
- Process and fulfill your orders
- Create personalized and custom products
- Ship your items
- Send order confirmations and tracking updates
- Provide customer support and respond to questions or order issues
- Prevent fraud and protect our business
- Improve our website, products and customer experience
- Send marketing emails, only if you choose to receive them
Custom photos and personalization details
If you upload photos, names, dates, text or other custom details, we use that information only to create and fulfill your order, provide customer support or resolve order-related issues. Please do not upload or submit any content that you do not have the right to use.
Sharing your information
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping carriers
- Production and fulfillment partners
- Website hosting and e-commerce platforms
- Email and customer support tools
- Analytics and advertising tools (Google Analytics, the Meta Pixel and the TikTok Pixel; see below)
We do not sell your personal information.
Cookies and tracking
Our website uses cookies to make the site work — for example, to keep items in your cart and keep you signed in to your account. We may also use cookies and similar technologies to remember preferences, analyze traffic, improve performance and support advertising or marketing efforts.
We use three such tools:
- Google Analytics, to understand how visitors find and use our website.
- The Meta Pixel (from Meta Platforms, the company behind Facebook and Instagram), to measure and improve our ads on Facebook and Instagram.
- The TikTok Pixel (from TikTok), to measure and improve our ads on TikTok.
These tools record things like the pages you visit, the products you view or add to your cart, and completed purchases (the order's value and products, never your payment details), together with information about your browser and device. Meta and TikTok may use this to show you our ads and to measure how they perform, under their own privacy policies.
We also keep our own record of how the shop is used, to make it better: the pages you open, the buttons, links and options you click, the names of the form fields you fill in (never what you type in them), how long a page is open and how far it is scrolled, your browser and type of device, where the visit came from (such as an ad), and an approximate location (city and country, worked out from your IP address, which we do not keep). Your browser remembers a random visitor number so that a return visit is recognized. This record stays with us, is not used for advertising and is deleted after 30 days.
You can choose how ads are personalized for you in your Facebook and Instagram ad preferences and in the TikTok app's ad settings (Settings and privacy → Ads), turn off Google Analytics with Google's opt-out browser add-on, or block these cookies in your browser.
You may disable cookies in your browser settings, but some parts of the website, such as the cart, may not work properly without them.
Data retention
We keep order and customer information for as long as necessary to complete orders, provide support, meet legal or tax obligations, prevent fraud and maintain business records.
Your rights
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. You may also opt out of marketing emails at any time by using the unsubscribe link in our emails. To make a request, email info@matchingtee.com.
Children's privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Security
We take reasonable steps to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, email info@matchingtee.com or use our contact page.
PuffinCraft LLC · 30 N Gould St, STE R, Sheridan, WY 82801, USA · info@matchingtee.com